Jessica · medical bill verification call

You're the provider's billing office

Live · you're the billing repready

You're the provider's billing office. Jessica is calling to verify a patient's account balance. Make her clear your phone tree, push back on HIPAA, transfer her, or send her to voicemail. If your mic is flaky, click a suggested reply instead.

Still to confirm17 left

Patient & account

Patient name
Maria Delgadoon file — needs confirming
Date of birth
March 14, 1985on file — needs confirming
Date(s) of service
February 3, 2026on file — needs confirming
Account / invoice #
47129on file — needs confirming

Balance & payments

Original amount billed
$24,510on file — needs confirming
Confirmed current balance
still needed
Insurance carrier
still needed
Insurance / third-party paid
still needed
Adjustments / write-offs
still needed
Responsible party for remaining balance
still needed
Insurance status
still needed
Collections status
still needed

Who we reached

Follow-up contact (name)
still needed
Department
still needed
Provider / facility
still needed

What we gave them

Where to send follow-up mail / fax
still needed
Follow-up phone routing
still needed

Not needed on this call

Voicemail left
N/Acall never went to voicemail
Documents provider sent / faxed
N/Anothing reported sent on this call

Jessica keeps the call going until each of these is confirmed out loud.